Gritman earns five-star rating for patient experience


Nurses play a fundamental role in patient experience at the hospital. Pictured are registered nurses: Nicole (director of emergency services), Eric, Shelly (director of medical-surgical and critical care units) and Connie (Chief Quality Officer).

Gritman Medical Center earned a five-star rating from the U.S. government for patient experience, ranking it among the best hospitals in the country by Hospital Compare.

Based directly on patient surveys, Hospital Compare ratings are a service of the Centers for Medicare & Medicaid Services (CMS) designed to provide greater transparency to the public about hospital quality.

“This significant achievement reflects our commitment to provide exceptional care,” said Connie Osborn, Chief Quality Officer at Gritman Medical Center. “The typical patient interacts with dozens of employees, from the time they are admitted to the time they leave the hospital. This five-star rating is a direct reflection of how each and every employee, regardless of their role, is committed to providing outstanding patient care.”


Gritman’s environmental services staff helps keep the hospital clean with a 0.1% infection rate, which is significantly lower than the national benchmark of 3.5%. Pictured above: Dave, Linda, Derec (EVS director) and Jake.

The five-star rating for patient experience is based on many factors. During the survey, patients are asked to rate important areas of care such as:

  • Overall rating of the hospital
  • Willingness to recommend the hospital
  • Having a clean and quiet hospital
  • Responsiveness of the hospital staff
  • Respectful and effective communication with nurses
  • Courteous and informative communication with doctors
  • Communication and explanations about medications
  • Pain management
  • Transitions of care
  • Helpful information at discharge

To find out more visit medicare.gov/hospitalcompare.