Gritman Medical Center and Gritman | Moscow Family Medicine have always been committed to providing the region with exceptional care. While the COVID-19 pandemic has required us to make some adjustments, one thing that has not changed is our dedication to ensuring the community receives great services and compassionate care.
Our hospital and all of our clinics are open, safe and ready to care for you and those you care for. In addition to traditional in-person visits with your providers, we are also now scheduling telemedicine appointments with both current and new patients, ensuring everyone has convenient and safe access to health care.
While telemedicine has been around for years, its use has become much more widespread since the COVID-19 outbreak. We know some people may have questions about telemedicine – here are some of those that are frequently asked:
What is telemedicine?
Telemedicine allows health care professionals to evaluate, diagnose and treat patients at a distance using telecommunications technology, like tablets, mobile devices or computers. This means you can receive the same great care and services you have come to expect from us without even having to leave the comfort of your home.
What services and treatments can my doctor provide through telemedicine?
Telemedicine can be used for almost any health care concern. Your provider can see you for follow-up visits, management of chronic conditions, medication management, consultations, minor urgent care, depression, and review of test, laboratory or imaging results. Ailments treated include physical pain, skin conditions, earaches, nausea, vomiting, diarrhea, allergies, colds, flu and respiratory infections, including evaluating symptoms of COVID-19. Your provider can also prescribe medications.
What can I expect during my visit?
Your telemedicine appointment won’t vary much from that of a traditional in-person visit with your provider.
When it comes time for your scheduled appointment, you will be contacted on the telephone by one of our nurses to check you in. Once check-in is completed, your provider will send you a text message or an email with a link to a private and secured website for your face-to-face video visit. No downloads are required. You will then enter a virtual waiting room for a brief moment until your provider is ready for your visit, during which you will both be able to see and hear one another.
What do I need to conduct a visit?
You will need either a computer, tablet or smartphone equipped with a webcam and microphone, in addition to a Wi-Fi connection.
Do I need to be tech-savvy?
Our telemedicine visits are designed to be convenient and very simple to use – so, if you have ever used email, FaceTime, Skype or Facebook, you should have no issues. And if you haven’t used any of them, don’t worry, we can help get you set up.
How do I schedule a telemedicine appointment and how long does it normally take to see a provider?
Wait times for telemedicine appointments are minimal, and we can often see patients the same day. Contact your clinic to schedule an appointment:
- Moscow Family Medicine (Downtown, Westside and QuickCARE): 208-882-2011
- Vandal Health: 208-885-6693
- Internal Medicine: 208-883-1152
- Kendrick Family Care: 208-289-3841
- Potlatch Family Care: 208-875-2380
- Troy Clinic: 208-835-5550
Are telemedicine visits covered by insurance?
At this time, visits are covered by nearly all major medical insurances, Medicare and Medicaid. Please check with your insurance provider for details.
Can I still see my doctor in the office?
Yes, absolutely. We are still welcoming patients at all of our clinics. The COVID-19 emergency has led to additional safety measures being put in place to help protect you and our staff, including limiting visitors; requiring staff, patients and visitors to wear masks; and implementing new screening procedures. Our waiting rooms have also been rearranged to accomodate for social distancing recommendations. If you have a cloth mask at home, please wear it to your visit or we can provide you one when you arrive.